Customer Support
Mission Statement
Question: what does a pencil, handlebar, toothbrush, and horseshoe have in common? Answer: nothing, but they’re all great moustaches. We are Wolek’s Famous Moustache Parlor and we create human hair lace moustaches, beards, wigs, and all types of facial hair for personal and professional use. For 3 generations we’ve crafted hand made pieces for the theatre, movies, TV, theme parks, and for people in all walks of life. While we aspire to become the world’s largest online moustache store, it is our mission to be the very best in our field regardless of the size, tenure, or inclinations of our competitors. From the outset we have pledged a commitment to quality, and from that pledge we will not waiver.
Customer Support
You can contact us by email, famouswolek@gmail.com or calling our number-407-792-2605.
Call us anytime! We'd love to speak to you and help you with your hair goods needs. Its our goal to create the best situation possible in order to helping you make a purchase.
Unlike many websites, we would love to communicate with you by phone or in person and have a secretary standing by to take your calls. We strive to provide you with the best customer service availible and would love to talk to you about our products and services and answer any questions by phone or in person.
In person consultations are availible in Atlanta, GA and the Central, FL region. Please email or call for a apointment.
We also offer in person consultations anywhere in english via Skype or Facetime. Please call or email to schedule a apointment.
100% Secure Ordering
All our website financial transactions are handled through our payment services provider, [Paypal Payments Pro]. You can review the provider's privacy policy at [HERE]. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
Hair Product Returns, Refunds, and Exchanges Policy:
You may return all products by writing famouswolek@gmail.com. We will accept returns on all products and will refund your items after they have been received with no re-stocking fee. Because of the nature of hair goods and for sanitation, we at Wolek's Famous Moustache Parlour and Wolek Studio LLC do not accept returns, cancelations, refund, or exchange of hair goods bought. All hair goods purchased from our outlet will be brand new and will not be a returned or exchanged item. If you have a issue with any of our hair goods you receive, please contact us and we will make our best attempt at providing customer service to attain your satisfaction.
For more information, you can contact us by emailing to famouswolek@gmail.com or through calling our number-407 873 2571.
Money Back Guarantee
Wolek's Famous Moustache Parlour believes in helping its customers as far as possible, the customer may cancel their order and receive their money back, with exception to all hair goods and products.
In the case of hair goods and products, we disassociate ourselves from granting you refund, return, or exchange to any goods bought. We employ you to check goods bought at our outlet carefully before leaving.
If you have a issue with any of our hair goods, please contact us and we will make our best attempt at providing customer service to attain your satisfaction.
For more information, you can contact us by emailing to famouswolek@gmail.com or through calling our number-407-873-2571.
Shipping & Delivery Policy
We ship world wide. All shipping is done through the USPS. A majority of our products are under 1 pound when combined; therefor international shipping in most cases will be on or about $11.00 USD for flat rate international priority mail.
We pledge to our customers that shipping of all goods sold through our website and services inquired for will be processed, shipped, and delivered withn a timley and quick manner.
Our goal is to ship all products currently in stock next day and same day when orders are made before 3:00pm EST.
Custom made goods and orders will take some additional time to process and we will include an estimated processing, shipping, and delivery time when you receive your free quote or free consultion. Shipping sometimes takes a addtitional two weeks during the months of September and November for holiday related custom orders.
Please click here to read our complete shipping & delivery policy.
Privacy Policy
Famous Wolek's Moustache Parlour on www.moustacheparlour.com and all our affiliated domains are committed to protecting our visitors and customers privacey. Click here to read our full detailed Privacy Policy.
Terms Of Service
For the complete Terms of Service to use Famous Wolek's Moustache Parlour on www.moustacheparlour.com and all our affiliated domains please use the links below:
Terms & Conditions: Click here to read our entire policy.
Disclaimor: Click here to read our website use disclaimor.
Press Inquiries
Ron Wolek, MoustacheParlour.com, and Wolek Studios LLC are availible for coments on all subjects. Please write to us at famouswolek@gmail.com to inquire.
Use Of Our Images For Media
All images and content found on our website, apart from stock photos(which acount for less than 3% of all images); are original, copyrighted material, and created by or for Wolek Studios LLC.
We allow use of our images or content for blog posts, press, and media without written consent, only under the following terms; no permission is granted for the use of any images or content without credit to Ron Wolek, MoustacheParlour.com, or Wolek Studios LLC and a link must be provided to one of our following domains, moustacheparlour.com, mustacheparlor.com, woleksfamous.com, or famouswolek.com. The credit and link must be displayed with the image in use. We encourage giving additional credits, such as model, photographer, wardrobe, stylist, ect; please visit our behind the scenes page to see our production credits. It lists who is responsible for cotributing to whichever image or content publish by Wolek Studios LLC for MoustacheParlour.com.
Striclty no images or content are allowed to be used in print or digital form for books of any type, pamphletes, manuscripts, or educational material without prior written consent from Wolek Studios LLC.
Strictly no use of our images or content is allows for commerical use or advertisemnt; without written concsent from Wolek Studios LLC; as outlined in our terms of use sections.
We encourage you to notify us of the use of our images or content because we would love to repost your blog post or media story on our website in return.
For more information or to request high resolution files, you can contact us by emailing to famouswolek@gmail.com or through calling our number-407-873-2571.